Refund policy
RETURNS & REFUND POLICY
Last updated: September 30, 2026
At Noliax, we want you to be satisfied with your purchase. If you change your mind about your order or experience a problem with your product, please contact us and we will assist you with the appropriate return, replacement or refund process.
1. 30-DAY RETURN POLICY
In addition to your statutory consumer rights, Noliax offers a 30-day return policy for eligible products.
To be eligible for a voluntary return under our 30-day policy, the product must:
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Be unused and in the same condition in which you received it
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Be returned with its original packaging, where reasonably possible
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Include all original accessories and components
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Be accompanied by your order number or other valid proof of purchase
Please contact us before sending any product back. We will provide you with the appropriate return instructions.
Our 30-day policy does not limit or replace any statutory rights you may have under applicable consumer law.
2. YOUR STATUTORY RIGHT TO CANCEL
For eligible online purchases in the United Kingdom, you generally have the legal right to cancel your order within 14 days after the day on which you receive the goods, without providing a reason.
After notifying us that you wish to cancel, you generally have a further 14 days to send the goods back.
This statutory cancellation right is separate from Noliax's voluntary 30-day return policy.
Nothing in this policy limits, excludes or replaces your statutory consumer rights.
3. HOW TO REQUEST A RETURN OR CANCELLATION
To request a return or cancel an order, please contact us at:
Please include:
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Your full name
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Order number
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Date of purchase
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The reason for your request, where applicable
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Photographs or other evidence if the product is damaged or defective
We will provide the appropriate return instructions.
Please do not send a product back before contacting us and receiving return instructions.
4. CONDITION OF RETURNED PRODUCTS
When exercising your statutory cancellation right, you may handle the product only to the extent necessary to establish its nature, characteristics and functioning, similar to how you would reasonably be able to inspect it in a shop.
If the product has been handled beyond what is reasonably necessary and this has reduced its value, we may be entitled to make a deduction from the refund to reflect that loss in value, where permitted by law.
For our voluntary 30-day return policy, products should be unused and in their original condition.
5. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If your product arrives:
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Damaged
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Defective or faulty
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Different from the product you ordered
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Not as described
please contact us as soon as reasonably possible at:
Please include your order number and clear photographs or video showing the problem where appropriate.
Depending on the circumstances and your applicable legal rights, we may provide a replacement, repair, refund or another appropriate remedy.
Nothing in this policy limits your statutory rights concerning faulty, damaged or incorrectly described goods.
6. REFUNDS
Once your returned product has been received, we will process the return in accordance with the applicable return or cancellation procedure.
Where a statutory cancellation applies, we will provide the required refund within the applicable legal timeframe.
Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed or required by law.
Where required by law, the refund will include the cost of the least expensive standard delivery option offered at the time of purchase. If you selected a more expensive delivery option, the additional cost does not have to be refunded.
Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.
7. LATE OR MISSING REFUNDS
If you have been notified that your refund has been processed but you have not received it yet:
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Check your bank account again.
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Contact your card issuer or payment provider.
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Contact your bank, as additional processing time may be required.
If you have completed these steps and still have not received your refund, please contact us at:
8. SALE AND DISCOUNTED ITEMS
Products purchased during a sale or promotional period remain subject to the same applicable statutory consumer rights as products purchased at the regular price.
A discount or promotional price does not remove or reduce your statutory rights.
Our voluntary 30-day return policy also applies to eligible discounted products unless otherwise clearly stated before purchase.
9. EXCHANGES
We may offer an exchange where a product is defective, damaged or incorrect, subject to product availability.
If you would like to request an exchange, please contact:
Please do not send the product back until we have provided return instructions.
If an exchange is not available or appropriate, we may provide another remedy in accordance with your applicable legal rights.
10. RETURN SHIPPING COSTS
For a statutory change-of-mind cancellation, the customer may be responsible for the direct cost of returning the goods where permitted by applicable law and where this cost was properly disclosed before the purchase.
If the product is faulty, damaged, incorrect or otherwise does not conform to the contract, Noliax will handle return costs in accordance with your applicable legal rights.
We will provide return instructions before you send the product back.
11. RETURN ADDRESS
For security and processing purposes, please do not send a return to the address shown on the original shipping package or product packaging unless Noliax has specifically instructed you to do so.
After reviewing your return request, we will provide you with the appropriate return address and instructions.
Return address: Plaza CHINORROS, 5, 29651, Fuengirola, Málaga.
12. LOST RETURN SHIPMENTS
If you are responsible for arranging and paying for the return shipment, we recommend using a tracked shipping service and keeping your proof of postage.
Noliax cannot be responsible for a return shipment that is lost while being returned by the customer, except where applicable law provides otherwise.
13. CONTACT US
If you have any questions about our Returns & Refund Policy, please contact us:
Noliax
Email: noliax.support@gmail.com
We aim to respond to customer enquiries within 24–48 hours, Monday to Friday.
Nothing in this policy affects any statutory consumer rights that apply to you.