SHIPPING POLICY

At Noliax, we are committed to processing and dispatching your orders as efficiently and reliably as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

During periods of high demand, such as product launches, promotional events, holidays, or other peak periods, processing times may take slightly longer. We appreciate your patience and understanding during these periods.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information, where tracking is available.

Delivery Times

For orders fulfilled from our China warehouse, the estimated delivery time is approximately 7–12 business days, depending on the destination.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary due to factors such as the destination, carrier delays, customs procedures, weather conditions, public holidays, or other circumstances beyond our reasonable control.

The estimated delivery time begins after your order has been processed and dispatched.

Tracking Information

Once your order has been dispatched, you will receive a tracking number when tracking is available.

Please allow some time for tracking information to become active after the shipment has been handed over to the carrier.

You can use the tracking information to monitor the progress of your order throughout the delivery process.

International Shipping

We currently offer shipping to a wide range of international destinations.

However, shipping availability may vary depending on the destination and the specific product. Certain products or destinations may be subject to shipping restrictions.

If your country or address is not available during checkout, we may currently be unable to ship to that destination.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or other charges depending on the destination and applicable laws.

Any applicable charges will depend on the circumstances of the shipment and the regulations of the destination country.

Noliax cannot control customs processing times or decisions made by customs authorities.

Delays

Although we work with our shipping partners to ensure orders are delivered as efficiently as possible, Noliax is not responsible for delays caused by circumstances outside our reasonable control, including:

• Customs processing

• Carrier delays

• Severe weather

• Public holidays

• Incorrect or incomplete shipping information

• Unexpected logistical disruptions

• Other events outside our reasonable control

If your order appears to be significantly delayed, please contact us so that we can investigate the shipment with the relevant carrier where appropriate.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you realize that your shipping information is incorrect, please contact us as soon as possible at [CUSTOMER SERVICE EMAIL].

We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

Noliax is not responsible for delays or additional costs resulting from incorrect or incomplete information provided by the customer.

Lost or Missing Packages

If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery window, please contact us at [CUSTOMER SERVICE EMAIL].

We may contact the shipping carrier to investigate the shipment and determine the appropriate next steps.

If a shipment is confirmed as lost, we will work with you to provide an appropriate resolution in accordance with applicable law and your legal rights.

Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Email: [CUSTOMER SERVICE EMAIL]

We aim to respond to customer enquiries within 24–48 hours, Monday to Friday.

Thank you for choosing Noliax. We appreciate your trust and are committed to providing a reliable shopping experience.